Terms & Conditions

Last updated: 22 October 2025

1. About ContactVault

ContactVault is a service that lets applicants send a résumé/CV and a short message to a chosen recipient (typically an employer) through our web form. The service is operated by ContactVault (Owner: Louis Dauphin), Thomas‑Mann Str., 85080 Gaimersheim, Germany. For legal and support matters, email contactvault@tuta.io.

2. Definitions

• Service: the ContactVault website, APIs, and related features.
• Applicant: a user who submits content via the Service.
• Recipient: the person or organization designated by an Applicant to receive a message/CV.
• Premium: paid features or higher allowances made available to an Applicant.

3. Eligibility & Accounts

• You must be legally capable of entering into these Terms and comply with applicable law.
• Some features require a signed cookie or token for access to a basic dashboard. You are responsible for keeping credentials confidential.

4. Using the Service

• Purpose. The Service forwards your message and optional CV to your chosen Recipient via email.
• Verification & anti‑abuse. To keep the Service reliable, we may require proof‑of‑work, rate‑limits, minimum fill time, honeypots, content moderation, and IP based burst control.
• Size & format. Submissions must respect form limits published in the interface. Oversized or unsupported content can be rejected.
• Delivery. We use email delivery providers to attempt delivery. We do not guarantee Recipient acceptance, inbox placement, or response.
• Unsubscribe. Recipients can unsubscribe from further messages and we may add suppression entries to prevent future mail.

5. Content Rules

• You are solely responsible for your content. Do not submit illegal, harassing, hateful, sexually explicit, deceptive, malware, or spam content.
• We may use automated and/or manual moderation to block or remove content, and we may notify relevant parties if required by law.
• By submitting content you grant us a worldwide, non‑exclusive, royalty‑free license to store, encrypt, process, transmit, and display it as necessary to provide the Service. You retain your rights to your content.

6. Allowances, Quotas & Premium

• Free use is limited by weekly allowances. We may offer bonus capacity. When an allowance is exhausted, sending pauses until refill or Premium purchase.
• Premium increases limits or unlocks features. Exact benefits and pricing are shown at checkout and may change prospectively.
• Abuse or breach of these Terms voids allowances and may lead to suspension.

7. Payments & Refunds

• Prices include applicable taxes where required. We may use third‑party processors for payments.
• For EU/EEA consumers: you may have a statutory right of withdrawal for certain online purchases. See Right of Withdrawal for details.
• Unless stated otherwise, Premium fees are non‑refundable once the service term begins, except where required by law.

8. Third‑Party Services

The Service uses providers such as email delivery services and optional moderation services to operate. Their use is subject to their own terms. We are not responsible for their outages or actions, but we aim to choose reputable providers.

9. Privacy

Our processing of personal data is described in our Privacy Policy. By using the Service, you acknowledge that processing.

10. Intellectual Property

• The Service, including software, design, and trademarks, is owned by us or our licensors and is protected by law.
• Except for the limited rights to use the Service as described here, no rights are granted. Do not copy, modify, reverse engineer, or create derivative works of the Service.

11. Acceptable Use

• Do not use the Service to send spam, mass mail, or messages without a legitimate basis.
• Do not attempt to bypass rate‑limits, proof‑of‑work, or security measures.
• Do not probe or disrupt our infrastructure, scrape at scale, or misuse the unsubscribe endpoints.
• We may suspend or terminate access for violations.

12. Disclaimers

The Service is provided on an “as is” and “as available” basis. We disclaim all warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant uninterrupted, error‑free, or immune‑to‑spam‑filters operation.

13. Limitation of Liability

To the extent permitted by law, our aggregate liability for all claims related to the Service is limited to the greater of (a) EUR 50 or (b) the amount you paid for Premium in the 12 months before the event giving rise to liability. We are not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, data, goodwill, or business interruption.

14. Indemnity

You will defend and indemnify us against claims arising from your content or your misuse of the Service, except to the extent caused by our breach of these Terms.

15. Termination

You may stop using the Service at any time. We may suspend or terminate access with notice where reasonably possible if you breach these Terms, abuse the Service, or if operation becomes impracticable for legal or security reasons. Certain sections survive termination, including Content Rules, IP, Disclaimers, Liability, and Governing Law.

16. Changes

We may update these Terms to reflect operational or legal changes. Material changes will be announced within the Service. The current version is available at /terms.

17. Governing Law & Disputes

If you are a business user, these Terms are governed by German law and the exclusive venue is Ingolstadt, Germany. If you are a consumer, the mandatory protections of your habitual residence apply, and you may bring claims in your local courts. The EU Online Dispute Resolution platform is available at the link in our footer.

18. Contact

ContactVault (Owner: Louis Dauphin), Thomas‑Mann Str., 85080 Gaimersheim, Germany. Email: contactvault@tuta.io.